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Podcast
Ep 16 | Make Your Own Achievement List
April 23, 2018 by
Adam Malik
We’ve all let down a customer at one time or another. When it happens, we risk leaving the customer feeling unimportant and less trusting of you. Fix it by making an achievement list – a more positive version of a…
EyeSpy 2: Rabbits and Rats and Snakes, Oh My!
April 10, 2018 by
Allan Janssen
Missed an episode? Go to the EyeSpy homepage to get caught up. DO YOU HAVE EYESPY WORTHY PICTURES? If you have pictures of unbelievably creative DIY repairs that had you instantly reaching for your camera [or phone] and you’d like to share it…
Ep 15 | Correcting Management Mistakes
April 5, 2018 by
Adam Malik
Management needs to provide employees with an engaging and rewarding work environment. A shop where management is making too many changes at once, giving incomplete direction to staff or being a wimpy doormat is destroying employee morale and effectiveness.…
Ep 14 | Managing Cash in Changing Times
March 12, 2018 by
Adam Malik
When money is tight, negative attitudes can take over. What ends up happening is an effort to find ways to cut back on or to do without certain items or tasks. This is wrong. What your business needs is…
Ep 13 | Fun with Numbers
February 19, 2018 by
Adam Malik
You’re probably not a numbers person. But that doesn’t mean you shouldn’t have a someone in your shop dedictaed to entering data and measuring your business’ success. Make sure your key performance objectives are being kept up to date.…
Ep 12 | Perceptions Matter
January 29, 2018 by
Adam Malik
The perception of your business matters. A lot. Everyone plays a role in maintaining the image you have created in building your business, from technicians to support staff. Your customers don’t spend a lot of time in your shop, so…
EyeSpy: Creative DIY Repairs I
January 16, 2018 by
Auto Service World
Missed an episode? Go to the EyeSpy homepage to get caught up. DO YOU HAVE EYESPY WORTHY PICTURES? If you have pictures of unbelievably creative DIY repairs that had you instantly reaching for your camera [or phone] and you’d like to share it…
Ep 11 | Apathy Could Kill the Industry We Love
January 10, 2018 by
Adam Malik
Indifference from many shop owners and jobbers will cause the downfall of the aftermarket, not a skills shortage or changing consumer demands. Too many have an apathetic attitude. They have lost the passion they had when they first got in…
Ep 10 | Make Every Decision an Important One
December 11, 2017 by
Adam Malik
A decision made to fast can lead to mistakes. Taking too long to decide can create confusion. One decision leads to another, so you have to understand its power. By paying attention to your process, you can move your business…
Ep 9 | Success Begins with your Team
November 14, 2017 by
Adam Malik
It’s all about the team. A business is only as successful as the people who make it great. Each member of your staff needs to be able to lean on one another to push the business forward to reach its…
Ep 8 | Your Future Isn’t in the Past
September 13, 2017 by
Adam Malik
Are you still living in the past? Listen to the points in this video to see if you are guilty because it could cost you your future. Slow down and re-visit where you came from and understand what baggage you…
Ep 7 | Focus is the Key Discipline
August 15, 2017 by
Adam Malik
We hear the word “Focus” but do we truly understand it? Review the points in this video to make sure you can stay on track to your objectives otherwise you may find yourself on a path you had no desire…