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Podcast
ASW Podcast 003 Bob Greenwood on the new reality of retail
April 17, 2020 by
Allan Janssen
In the face of a pandemic, all the rules of retail have changed. Management expert Bob Greenwood offers a primer on how we’re going to have to look at business through new eyes. We’ve got the details in Episode 3…
ASW Podcast 002 Bob Ward on communicating safety
April 17, 2020 by
Allan Janssen
For Bob Ward, owner of The Auto Guys in St. Thomas, Ont., the key to staying viable during the ongoing pandemic is to telegraph to customers just how seriously you are taking the threat to public health. Safety — yours…
ASW Conversations: Bob Greenwood on the new reality of retail
April 15, 2020 by
Allan Janssen
In the face of a pandemic, all the rules of retail have changed. Management expert Bob Greenwood offers a primer on how we’re going to have to look at business through new eyes. We’ve got the details in Episode 3…
ASW Podcast 001 Scott Eccles on helping fellow business owners
April 12, 2020 by
Allan Janssen
Scott Eccles, in Dundas, Ont., came up with a great way to help fellow business owners in town who aren’t able to keep their doors open during the coronavirus pandemic. We get the details in Episode 1 of our new…
Greenwood’s Garage | Season 3, Episode 15 | Are you in denial?
April 10, 2020 by
Allan Janssen
Are jobbers, shop owners, and technicians in denial about what’s going on in the marketplace? It seems so to management consultant Bob Greenwood.
ASW Conversations: Bob Ward on communicating safety
April 10, 2020 by
Allan Janssen
For Bob Ward, owner of The Auto Guys in St. Thomas, Ont., the key to staying viable during the ongoing pandemic is to telegraph to customers just how seriously you are taking the threat to public health. Safety — yours…
ASW Conversations: Scott Eccles on helping fellow businesses
April 7, 2020 by
Allan Janssen
Auto Service World · 001 Scott Eccles on helping other stores in trying times Welcome to our new podcast: Auto Service World Conversations, in which we talk to an industry insider about things that matter. Scott Eccles, in Dundas,…
Greenwood’s Garage | Season 3 | Episode 14: Who are you attracting?
March 23, 2020 by
Allan Janssen
Who are you attracting to your business? Management consultant Bob Greenwood says the profitability of your shop is directly related to the kind of clientele you have. Taking in everyone who walks in the door, might lead to a high…
Greenwood’s Garage | Season 3 | Episode 13 – Why CRM Matters
February 25, 2020 by
Bob Greenwood
Why CRM Matters! Customer relationship management starts and ends with effective communication, management consultant Bob Greenwood says in his latest Greenwood’s Garage video. It’s an enormous topic affecting all businesses. “It is important to acknowledge that your business…
Greenwood | Season 3, Episode 12 | Time to assess your business
December 20, 2019 by
Allan Janssen
After the busy month of November, business goes back to normal in December. Now’s the time to reassess and plan for your future. Are you doing everything you’re capable of with your business? Does your business give you at least…
Greenwood | Season 3, Episode 11 | Choosing your clientele
November 27, 2019 by
Allan Janssen
Are you attracting the wrong kind of customers? Price-focused shops attract price-focused clients. Service focused shops attract service-focused clients. Which clientele is right for your business? In the latest Greenwood’s Garage video, management consultant Bob Greenwood points out that it takes…
Greenwood | Season 3 | Episode 10 | Today’s CRM
November 14, 2019 by
Allan Janssen
Customer and client relationship management requires more detail than ever before, says management consultant Bob Greenwood. He offers food for thought on an enormous topic that affects almost every aspect of the business. Successful shops are built, he says, on…