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Podcast
Greenwood | Season 3 | Episode 9 Management Trouble
October 21, 2019 by
Bob Greenwood
Are you in management trouble? In his latest video, Bob Greenwood reveals 12 signs that a shop is headed for trouble. This is a path you don’t want to be on! Once you know where you’re going wrong, you have…
Greenwood | Season 3 Episode 8 | Find Your Four Corners
September 24, 2019 by
Bob Greenwood
Want to propel your business to the next level? In his latest video, Bob Greenwood identifies four corners for business growth. “Communication is becoming more and more important because jobbers and shop owners have become less united in their attitudes…
Greenwood’s Garage | Season 3, Episode 7: The new aftermarket
August 29, 2019 by
Bob Greenwood
Over the next two to three years, auto repair shops in Canada will face a sink-or-swim choice, says management consultant Bob Greenwood. “Vehicle technology will blow many shops out of the water unless they are prepared to transition their business…
BOOM! New EyeSpy video examines explosive situations
August 13, 2019 by
Allan Janssen
Explosions are the inevitable result of heat, pressure, and pent-up energy. And with so much of those ingredients in the modern automotive engine, it’s not surprising that technicians sometimes encounter the evidence of an explosive calamity under the hood. Check…
Greenwood’s Garage | Season 3: Episode 6 Collaboration
August 1, 2019 by
Bob Greenwood
Internal collaboration can really set your team up for success… but working in concert with your staff takes mutual trust, and commitment to achieving lofty goals. In the latest issue of Greenwood’s Garage, you’ll hear how other shop owners have…
Deep Dive: Katie Mares on offering Five-Star Service
July 30, 2019 by
Allan Janssen
Motivational speaker and business consultant Katie Mares says a five-star customer experience is absolutely possible even in a ‘grudge purchase’ industry. It boils down to having a good attitude and elevating your emotional quotient (EQ). In this Deep Dive video,…
Greenwood’s Garage | Season 3 Episode 5: Building your team
July 10, 2019 by
Allan Janssen
Are you in hiring mode 365 days a year? Management consultant Bob Greenwood suggests you constantly keep your ears and eyes open for potential new hires. Everyone’s looking for staff these days. You have to be ready to bring the…
EyeSpy | Creative DIY repairs… the sequel!
July 8, 2019 by
Allan Janssen
Missed an episode? Go to the EyeSpy homepage to get caught up. DO YOU HAVE EYESPY WORTHY PICTURES? If you have pictures of unbelievably creative DIY repairs that had you instantly reaching for your camera [or phone] and you’d like…
Deep Dive: Randy Moore on achieving your dreams
July 6, 2019 by
Allan Janssen
Former Mister Transmission president and CEO Randy Moore has written an inspiring book about how to break mental barriers and make dreams come true. Auto Service World editor Allan Janssen sat down with him to discuss the motivation behind “Fly…
Greenwood Season 3 Episode 4: The Importance of Empowering Your Staff
July 2, 2019 by
Allan Janssen
The future success of aftermarket companies may soon come down to staff. That’s one of the take-ways in the latest video from management consultant Bob Greenwood. He says it’s imperative that management inventories the talents and attitudes of their current staff,…
On The Spot: ETI savours the sound of success
July 2, 2019 by
Allan Janssen
Cruz Pedregon’s nitro-fueled Funny Car was a hit at the recent Tool Tech conference, hosted in Charlotte, N.C. by the Equipment and Tool Institute (ETI). Pedregon fired up his Funny Car — the only fully-functioning display car of its kind…
S3 Ep 3 | Finding the Right Revenue Mix
June 14, 2019 by
Allan Janssen
Have you found the right revenue mix for your business? How much of your time is spent on routine service intervals? How much time is spent on consumer-generated work? Repairs? Vehicle inspections? First-time customers? If you’re focused on the safety,…