Let’s face it, Canadians marketing automotive services, as well as technicians “in the trenches” face a major obstacle in developing the satisfaction necessary for customer loyalty. Unfortunately, tha…
Now, I’m not much into things of a mystical nature-I leave that to Basil-but a recent close encounter with a ’92 Dodge Caravan left me wondering if gremlins really do exist. It started with a set of k…
Alan Boyle has worked on them all. He started his career as a mechanic 22 years ago working in a GM dealership in Scotland. After some more time at a British Leyland shop, Boyle emigrated to Canada in…
Ford of Canada has made the largest single delivery of dual-fuel vehicles in North America with a ceremonial presentation of the keys to the first of 117 F-150 pick-up trucks by Bob Roberts, Pacific r…
Toronto-based parts chain PartSource has purchased the assets of Drivers/Auto Village, an automotive chain in Western Canada.The acquisition includes nine stores located in Edmonton, Calgary, Saskatoo…
Tire industry megaplayers Michelin and Goodyear have announced a joint venture to develop run-flat tires using Michelin’s PAX system and Goodyear’s’ EMT (Extended Mobility Tire) technology.The joint v…
Over twenty shops dealing in burglar alarms, remote starters and car audio have lost an appeal of charges laid under Ontario’s Apprenticeship and Trades Qualification Act, according to the Hamilton Di…
For a politician, the air quality issue is a no-brainer. As a vote-getter, everyone wants a clean environment, and in the case of auto exhaust emissions, the cost to motorists has been kept modest, at…
Let’s face it: over the last ten years, vehicles have become much better, both in build quality and technology. And the days when a no-start/hard start condition could be cured with a plug change or p…
The generations are changing and it is important to understand the affect this will have on your business as it deals with present, and future, customer/clients and moves through the processes of hiri…
HIGH-PERFORMANCE PLUGSWhether it’s a big-block step-side or a “slammed” Civic, Canadian shops, urban and rural, do encounter modified or high-performance vehicles. If service on these vehicles involve…
Don’t forget the front end when dye testing A/CUltraviolet sensitive dyes are a great way to spot refrigerant leaks in air conditioning systems, but don’t limit your inspection to the obvious under ho…