Comments on: What you can’t do after you’ve quoted a customer https://www.autoserviceworld.com/what-you-cant-do-after-youve-quoted-a-customer/ Reaching Canada's Automotive Aftermarket Industry Wed, 13 Dec 2023 20:17:58 +0000 hourly 1 https://wordpress.org/?v=6.4.2 By: Ray Fraess https://www.autoserviceworld.com/what-you-cant-do-after-youve-quoted-a-customer/#comment-240194 Wed, 13 Dec 2023 20:17:58 +0000 https://www.autoserviceworld.com/?p=1003838939#comment-240194 In reply to Geoff.

A bit of sympathy never hurts also.

]]> By: Scott Manning https://www.autoserviceworld.com/what-you-cant-do-after-youve-quoted-a-customer/#comment-240142 Wed, 06 Dec 2023 01:57:25 +0000 https://www.autoserviceworld.com/?p=1003838939#comment-240142 I used to like people before I started working in retail. Nuff said.

]]> By: Geoff https://www.autoserviceworld.com/what-you-cant-do-after-youve-quoted-a-customer/#comment-240139 Tue, 05 Dec 2023 19:37:27 +0000 https://www.autoserviceworld.com/?p=1003838939#comment-240139 I disagree with this sentiment. We’re not salesmen. We provide a needed service. A little empathy and reassuring that the job is necessary, the car is worth the investment, and a brief explanation of the repair being more financially feasible than other alternatives – ie replacing the car, or ignoring the problem and making it worse, is what I believe customers are looking for. Not a hard close. If the work is really necessary, and our price is fair, there should be no salesmanship needed. And in todays market of never ending appointments, I honestly do not have time to argue if someone is just trying to save a nickel. You’re never going to please those people. Charge your inspection fee, and move along to the person beating down the door for service.

In most cases, the car came to you because they already know they needed to spend money.

]]>