.png)
Topic
Business Management
Feature Business Management How Product Knowledge Can Drive Battery Sales
October 22, 2015 by
Tom Venetis
When it comes to building battery sales, technicians are the primary influencers of what is chosen by the vehicle owner. A technician can only be that kind of influencer, however, if the jobber is there to help support him with…
Feature Business Management Should You Be On Facebook?
October 22, 2015 by
Martha Uniacke Breen
Particularly over the last couple of years, Facebook has become much more than a great way to share pictures of the grandkids or hilarious cat videos. It’s become one of the most powerful marketing tools available, and an essential part…
Feature Business Management VW Emissions Case: A Stark Reminder
October 22, 2015 by
Andrew Ross
When news broke of Volkswagen’s alleged violations of emissions laws, my reaction was one of profound and personal disappointment. Let me explain. The accusations (of which there seems to be fairly damning evidence) plainly state that VW engineers had installed…
News Auto Repair & ServiceBusiness ManagementMarket Research & Statistics Weekly Poll: What Can Shops Do to Get Customers to Say “Yes”?
October 22, 2015 by
Auto Service World
A U.S. survey found that 35% of drivers have skipped or delayed recommended service or repairs. What is the most effective way for shops to improve this? Tell us what you think at our weekly Reader Poll at www.autoserviceworld.com.
News Auto Repair & ServiceBusiness Management Hiring right
October 21, 2015 by
Allan Janssen
When there are more positions available than bodies to fill them, it’s more important than ever to have a strategy to keep your benches filled.
News Association NewsBusiness ManagementSupplier News & Announcements Wagner relaunches WagnerBrake.com website
October 19, 2015 by
CARS Magazine
Federal-Mogul Motorparts’ Wagner brand has introduced an all-new website featuring in-depth product and technical resources and a mobile-friendly, responsive design that helps ensure a fast, convenient user experience. The new www.WagnerBrake.com website is the first communications resource to feature the…
Feature Auto Repair & ServiceBusiness Management Hiring Right
October 18, 2015 by
Allan Janssen
When there are more positions available than bodies to fill them, it’s more important than ever to have a strategy to keep your benches filled.
News Association NewsAuto Repair & ServiceBusiness Management Vast-Auto Distribution announces new Ottawa distribution center
October 6, 2015 by
CARS Magazine
Vast-Auto Distribution has announced the opening of its seventh distribution center in Ottawa, Ontario. The official opening date is scheduled for early December. “We are very excited about servicing parts stores in Eastern Ontario and Western Quebec from this new…
News Association NewsAuto Repair & ServiceBusiness ManagementCharity & FundraisingEvent NewsEvents SEMA Cares supports Austin Hatcher Foundation
September 23, 2015 by
CARS Magazine
The Austin Hatcher Foundation is now under the umbrella of charities supported by SEMA Cares, a nonprofit organization that brings the performance and specialty equipment auto industry together to make a positive difference in the lives of others. Since the…
News Association NewsBusiness Management Assurant Solutions acquires Coast To Coast Dealer Services Inc.
September 22, 2015 by
CARS Magazine
Assurant Solutions, a business segment of Assurant, Inc., has acquired Coast To Coast Dealer Services, Inc., an auto service contract company in Canada. Founded in 1990 and headquartered in Hamilton, Ontario, Coast To Coast primarily provides service contracts for pre-owned vehicles,…
News Auto Repair & ServiceBusiness ManagementCustomer RelationsMilestones & Awards Lexus tops J.D. Power customer service survey
September 19, 2015 by
Allan Janssen
Independent repair shops beat most dealerships in Canadian customer satisfaction survey, but still fail to live up to expectations.
Ride Control How Proper Staff Training Can Benefit Your Bottom Line
September 18, 2015 by
Andrew Brooks
Ride control is a simple idea, but there are a couple of major misconceptions that are holding back sales, limiting service levels, and even endangering lives. Most drivers, and even many technicians, view ride control as shocks and struts, but…