COLLECTIVE WISDOM
Management expert Alan Beech says the transition from technician to shop owner can be a difficult one, especially if you don’t change your mindset first.
Daryl Kulscar from Regina Sask. is one of five newly appointed members to the Service Center Advisory Council, part of the Aftermarket Auto Parts Alliance. Being appointed to the Service Center Advisory Council is not just ceremonious recognition for being…
At 100 km-h, a vehicle travels more than 27.75 meters a second. A lot can happen in 27.75 meters… which is why visibility items like wipers and lights should be a key concern for every driver. There are tremendous benefits…
To support Mister Transmission’s partnership with the Canadian Breast Cancer Foundation, shops from coast-to-coast have committed to raising a minimum of $50K by November 30, 2015. This is the second year of Mister Transmission’s partnership with the national charity. Last…
Wipers and lights can become important profit centres for your shop, and loyalty-builders for your business.
Aftermarket Auto Parts Alliance’s Canadian Cast Away Sweepstakes was a big success. Prizes for the promotion included two Nitro Bass Fishing Boat Outfits, 30+ fishing trips to the Wilds of Canada, and dozens of Bass Pro Shop gift certificates. The…
Looking to open a new shop? The right location will make the difference between years of struggling and instant sustainability.
In late March, a woman brought her 2001 Ford Focus with 137,000 kilometers on it to the shop of a good friend of mine in a major city in Canada. She’d never been to Morris’s place before, but she worked…
Looking to open a new shop? The right location will make the difference between years of struggling and instant sustainability.
As many in the automotive industry near retirement, there will be more jobs to fill than there are technicians to fill them. Although this has been known in our industry for a while, it seems the public is finally taking…
Management Insights writer MURRAY VOTH says when we don’t act like professionals, there is a clear cost to our customers and to our own credibility.
AskPatty.com Inc. has announced a new phase in the ongoing evolution of its Certified Female Friendly Program, aimed at assisting automotive retailers in attracting and retaining women customers. “The industry has changed since this program launched back in 2006, and…