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Topic
Business Management
News Auto Repair & ServiceBusiness deals and partnershipsBusiness ManagementJobbers & WDsMergers and AcquisitionsPodcastSupplier News & Announcements ASW Conversations: Canadian M&A: The Vast-O’Reilly deal and more
January 10, 2024 by
Adam Malik
2023 finished off with some major news: O’Reilly Automotive announced it had acquired Groupe Del Vasto, which operates Vast-Auto Distribution. We spoke to a few industry experts about the implications of the deal. One of them was Kumar Saha, a…
News Auto Repair & ServiceBusiness ManagementEconomy and PoliticsIndustry TrendsJobbers & WDsSupplier News & Announcements When will interest rates go down?
January 3, 2024 by
Adam Malik
The hope is Canada will see interest rates start to fall later this year, an economist told a room full of automotive professionals. Specifically, it won’t be until at least the second quarter of 2024, said Thomas Feltmate, senior economist…
News Auto Repair & ServiceBusiness ManagementIndustry TrendsJobbers & WDsSupplier News & Announcements What to consider in times of transformation
December 22, 2023 by
Adam Malik
The automotive aftermarket — and the automotive industry as a whole — is going through significant transformation. Greater electronic components and sensors are pushing through change while hybrid and battery electric vehicles are bringing potential upheaval to the sector as…
News Auto Repair & ServiceBusiness ManagementIndustry TrendsJobbers & WDsSupplier News & Announcements How much money is being lost due to labour shortage
December 20, 2023 by
Adam Malik
Small businesses in Canada missed over $38 billion in revenue opportunities last year because they had to turn down or postpone contracts or sales due to labour shortages. This is the finding of a new report by the Canadian Federation…
News Auto Repair & ServiceBusiness expansionBusiness ManagementJobbers & WDsMergers and AcquisitionsSupplier News & Announcements Vast-Auto being acquired by O’Reilly
December 19, 2023 by
Adam Malik
Another Canadian automotive aftermarket distributor has been sold to an American company. O’Reilly Automotive, based in Springfield, Missouri, announced yesterday that it had acquired Montreal’s Groupe Del Vasto, which operates as Vast-Auto Distribution. O’Reilly agreed to a stock purchase agreement…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements How a loaner can boost your business
December 19, 2023 by
Adam Malik
A loaner vehicle and building the cost of having one into your shop’s pricing structure can become a profitable strategy, according to a former shop owner. Fred Hules, who sold his shop and now is an industry coach with the…
News Auto Repair & ServiceBusiness ManagementConsumer trendsIndustry TrendsJobbers & WDsSupplier News & Announcements Customer service trends the aftermarket needs to know about
December 15, 2023 by
Adam Malik
The automotive aftermarket needs to build a better customer service experience. It needs to be more of a customer-centric process, according to an industry expert. One, a customer should be able to do business with you whenever, wherever and however…
News Auto Repair & ServiceBusiness ManagementConsumer trendsElectric VehiclesIndustry TrendsJobbers & WDsSupplier News & Announcements Gas station challenges as EVs grow
December 12, 2023 by
Adam Malik
As more Canadians choose an electric vehicle as their next vehicle, gas stations may face some significant challenges, according to an industry observer. S&P Global Mobility’s Canadian Automotive Insights for Q3 showed battery electrics made up 10 per cent of…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements How shops have seen an escalation in theft
December 7, 2023 by
Adam Malik
Fraud can easily run rampant in your shop if you’re not regularly watching out for it. And it’s a serious mistake to think you can trust everyone who works with you, industry experts said. In just the last few years,…
News Auto Repair & ServiceBusiness ManagementElectric VehiclesIndustry TrendsJobbers & WDsMarket Research & StatisticsSupplier News & Announcements How big the technician labour gap is going to get
December 6, 2023 by
Adam Malik
The automotive aftermarket’s labour shortage has doubled from one year to the next and is projected to worsen. The talent gap doubled from 2021 to 2022, and a new AIA Canada report estimates the industry could be short 4,000 technicians…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements Study shows how Gen Z likes to work
December 6, 2023 by
Adam Malik
For a group that is less team-focused, what strengths can you extract?
News Auto Repair & ServiceBusiness ManagementJobbers & WDsService Advisor and SellingSupplier News & Announcements What you can’t do after you’ve quoted a customer
December 5, 2023 by
Adam Malik
Many sales advisors make the mistake of delivering the price to the customer … and then leave them in stunned silence. Tom Amero, certified elite trainer at Elite, a training company that works with the automotive aftermarket, calls it a…