Auto Service World

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Consumer trends

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Customer service trends the aftermarket needs to know about
December 15, 2023 by Adam Malik

The automotive aftermarket needs to build a better customer service experience. It needs to be more of a customer-centric process, according to an industry expert. One, a customer should be able to do business with you whenever, wherever and however

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Drivers continue to rack up road travel
December 13, 2023 by Adam Malik

Despite concerns, gasoline consumption in Canada has not only shown resilience but is now peaking past pre-pandemic levels. How much people drive is a key variable for the automotive aftermarket, indicating long-term health for the industry, DesRosiers Automotive Consultants observed

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Vancouver auto show to finally make its return
December 13, 2023 by Adam Malik

After a four-year hiatus, the Vancouver International Auto Show will return in 2024. The show will return to the Vancouver Convention Centre (VCC). Tickets to the show were released in late November. The show is presented by the New Car

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Why mobile repair is outpacing DIFM
December 12, 2023 by Adam Malik

The barriers to mobile vehicle repair are coming down and the market is now growing at a much faster pace than the do-it-for-me segment, a recent report found. From 2016-2020, the mobile repair market grew 16 per cent annually —

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Gas station challenges as EVs grow
December 12, 2023 by Adam Malik

As more Canadians choose an electric vehicle as their next vehicle, gas stations may face some significant challenges, according to an industry observer. S&P Global Mobility’s Canadian Automotive Insights for Q3 showed battery electrics made up 10 per cent of

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How much new vehicle prices soared
November 30, 2023 by Adam Malik

Prices paid for new vehicles in Canada have continued to jump so far in 2023. Data from DesRosiers Automotive Consultants show that the average transaction price for a new light truck or passenger car is $52,900 — up nearly 6

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More Canadians going for BEVs, PHEVs
November 23, 2023 by Adam Malik

Battery electrics hit new high in registrations, propelling ZEVs to record numbers

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The top stolen vehicles of the year
November 16, 2023 by Adam Malik

Auto thefts reached new highs in 2022 with Ontario and Quebec hit hardest. A new report examines what vehicles thieves are setting their sights on. The 2020 Honda CR-V maintained its spot at the top of the list as the

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New vehicle sales hits one year of growth
November 15, 2023 by Adam Malik

It’s now been 12 straight months of year-over-year growth for new vehicle sales in Canada. According to DesRosiers Automotive Consultants, the last time that proclamation could be made was in November 2015, which then saw 32 straight months of year-over-year

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Get top training tips in the latest issue of CARS
November 7, 2023 by Adam Malik

Check out the latest issue of CARS magazine for a whole collection of training insights.   View this post on Instagram   A post shared by Cars Magazine & Jobber News (@autoserviceworld) The cover feature takes a dive into key

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What these experts think about EV goals
October 27, 2023 by Adam Malik

The United States federal government issued proposals earlier this year for new automobile pollution limits that include requiring up to two-thirds of new vehicles sold in the U.S. to be electric by 2032. Like any political goal, pointed out Liz

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What Nike is making with scrap airbag material
October 17, 2023 by Adam Malik

It’s maybe almost too easy to call these Nike Airbags but the shoe giant has unveiled a fully circular shoe that is made using scrap airbag material. The new Nike ISPA Link Axis is a fully recyclable shoe, made with