Consumer trends Archives - Auto Service World

How to keep up with consumer change

Adam Malik — Thu, 18 Jan 2024 11:30:34 +0000

Consumer behaviour around what they expect from their local automotive repair shop has changed. Your shop needs to keep pace, urged an industry expert. Customers are looking for ease of doing business with you online. Ben Johnson, director of product…

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High used prices sticking around, helping aftermarket

Adam Malik — Wed, 17 Jan 2024 11:30:57 +0000

The landscape of affordable used vehicles has changed drastically over the last few years, helping the automotive aftermarket. Four years ago, half of used vehicles sold for less than USD$20,000. Now, only one in seven used vehicles are priced that…

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EV World: Electric vehicle boom portends industry breakdown

Adam Malik — Wed, 17 Jan 2024 11:15:26 +0000

Decision to rachet up production could end up stalling EV in the end

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EV World: The future of EV charging

Adam Malik — Fri, 12 Jan 2024 11:15:10 +0000

Electric vehicles are increasing in popularity, and the automotive industry is going through an enormous transformation because of that. Being an auto care business owner or professional, knowledge about what will happen in the future of electric vehicles is crucial.…

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How much new vehicles sales increased last year

Adam Malik — Thu, 11 Jan 2024 11:20:42 +0000

After a disappointing end to 2022, Canadian new vehicle sales in 2023 saw a solid rebound. DesRosiers Automotive Consultants reported sales of 1,664,000 units last year, a 12 per cent increase from the fewer than 1.5 million in 2022. The…

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EV World: Today’s EV customers

Adam Malik — Wed, 10 Jan 2024 11:15:43 +0000

Older shoppers make up most electric vehicle customers. Industry veteran Darryl Croft shares his experiences of working with EV customers, how his company helps buyers find the right fit and what the aftermarket needs to do

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EV World features a Q&A with Darryl Croft

Adam Malik — Fri, 05 Jan 2024 11:30:20 +0000

The latest issue of EV World is here and it features insights from one of the industry’s top leaders. Darryl Croft is president of the Electric Vehicle Network. He also owns an OK Tire store in Toronto’s west end. He…

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Car buying trends by province

Adam Malik — Fri, 05 Jan 2024 11:20:22 +0000

Several regions across Canada saw changes in behaviour when it came to the vehicles consumers wanted. AutoTrader put together a province-by-province review of how car shoppers’ behaviours have changed — or not changed — in 2023 compared to the year…

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The vehicles Canadians preferred in 2023

Adam Malik — Thu, 04 Jan 2024 11:20:04 +0000

Despite economic uncertainties and record-high vehicle prices, recent data show optimistic consumer sentiment when shopping for a new vehicle. AutoTrader recently released insights into Canadian vehicle shopper preferences for 2023. The Top Searched Vehicles list on AutoTrader for 2023 showed…

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How Canadians plan to spend their money in 2024

Adam Malik — Tue, 02 Jan 2024 11:15:13 +0000

Nearly a third of Canadians are planning to cut their spending this year as economic concerns continue to sit top of mind. A special report from the BMO Real Financial Progress Index revealed that 30 per cent of Canadians are…

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What’s holding vehicle owners back from repairs?

Adam Malik — Thu, 21 Dec 2023 11:30:18 +0000

And what age group is most likely to visit an independent service provider?

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Toronto’s auto show announces 2024 plans

Adam Malik — Thu, 21 Dec 2023 11:15:42 +0000

The Canadian International AutoShow in Toronto is set to return in a few months. Organizers announced plans for what visitors can expect. Last year was the third-highest show ever — the first since the pandemic cancelled the event for the…

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Customer service trends the aftermarket needs to know about

Adam Malik — Fri, 15 Dec 2023 11:30:25 +0000

The automotive aftermarket needs to build a better customer service experience. It needs to be more of a customer-centric process, according to an industry expert. One, a customer should be able to do business with you whenever, wherever and however…

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Drivers continue to rack up road travel

Adam Malik — Wed, 13 Dec 2023 11:30:22 +0000

Despite concerns, gasoline consumption in Canada has not only shown resilience but is now peaking past pre-pandemic levels. How much people drive is a key variable for the automotive aftermarket, indicating long-term health for the industry, DesRosiers Automotive Consultants observed…

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Vancouver auto show to finally make its return

Adam Malik — Wed, 13 Dec 2023 11:15:47 +0000

After a four-year hiatus, the Vancouver International Auto Show will return in 2024. The show will return to the Vancouver Convention Centre (VCC). Tickets to the show were released in late November. The show is presented by the New Car…

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Why mobile repair is outpacing DIFM

Adam Malik — Tue, 12 Dec 2023 11:30:51 +0000

The barriers to mobile vehicle repair are coming down and the market is now growing at a much faster pace than the do-it-for-me segment, a recent report found. From 2016-2020, the mobile repair market grew 16 per cent annually —…

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Gas station challenges as EVs grow

Adam Malik — Tue, 12 Dec 2023 11:20:42 +0000

As more Canadians choose an electric vehicle as their next vehicle, gas stations may face some significant challenges, according to an industry observer. S&P Global Mobility’s Canadian Automotive Insights for Q3 showed battery electrics made up 10 per cent of…

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How much new vehicle prices soared

Adam Malik — Thu, 30 Nov 2023 11:30:31 +0000

Prices paid for new vehicles in Canada have continued to jump so far in 2023. Data from DesRosiers Automotive Consultants show that the average transaction price for a new light truck or passenger car is $52,900 — up nearly 6…

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More Canadians going for BEVs, PHEVs

Adam Malik — Thu, 23 Nov 2023 11:30:32 +0000

Battery electrics hit new high in registrations, propelling ZEVs to record numbers

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The top stolen vehicles of the year

Adam Malik — Thu, 16 Nov 2023 11:20:24 +0000

Auto thefts reached new highs in 2022 with Ontario and Quebec hit hardest. A new report examines what vehicles thieves are setting their sights on. The 2020 Honda CR-V maintained its spot at the top of the list as the…

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New vehicle sales hits one year of growth

Adam Malik — Wed, 15 Nov 2023 11:15:34 +0000

It’s now been 12 straight months of year-over-year growth for new vehicle sales in Canada. According to DesRosiers Automotive Consultants, the last time that proclamation could be made was in November 2015, which then saw 32 straight months of year-over-year…

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Get top training tips in the latest issue of CARS

Adam Malik — Tue, 07 Nov 2023 11:30:21 +0000

Check out the latest issue of CARS magazine for a whole collection of training insights. View this post on Instagram A post shared by Cars Magazine & Jobber News (@autoserviceworld) The cover feature takes a dive into key…

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What these experts think about EV goals

Adam Malik — Fri, 27 Oct 2023 10:20:18 +0000

The United States federal government issued proposals earlier this year for new automobile pollution limits that include requiring up to two-thirds of new vehicles sold in the U.S. to be electric by 2032. Like any political goal, pointed out Liz…

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What Nike is making with scrap airbag material

Adam Malik — Tue, 17 Oct 2023 10:15:04 +0000

It’s maybe almost too easy to call these Nike Airbags but the shoe giant has unveiled a fully circular shoe that is made using scrap airbag material. The new Nike ISPA Link Axis is a fully recyclable shoe, made with…

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Analysis: Trust: A crucial piece in auto care

Adam Malik — Thu, 12 Oct 2023 10:20:28 +0000

Consumers continue to distrust their auto care shops. How you can turn things around…

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The rocky path forward for EV sales

Adam Malik — Fri, 29 Sep 2023 10:30:29 +0000

A recent report is warning that there are signs of trouble with electric vehicle sales in the United States. While acknowledging that EV numbers are and will continue to increase on the road, an analysis from Lang Marketing observed that…

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How car prices avoided jumping in the U.S.

Adam Malik — Fri, 29 Sep 2023 10:15:06 +0000

New vehicle prices were mostly flat overall year-over-year as increases and cuts balanced each other out. Kelley Blue Book noted that the average transaction price for a new vehicle in August was up only $42 compared to the same time…

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Auto insurers pledge to take on auto theft

Adam Malik — Thu, 28 Sep 2023 10:15:24 +0000

As the auto theft situation shows no signs of relief, the group representing auto insurers announced its members are taking steps to better protect consumers and their vehicles. At the same time, the Insurance Bureau of Canada is calling on…

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Why Canada will be the hybrid hot spot

Adam Malik — Fri, 22 Sep 2023 10:30:56 +0000

Few countries have weather like Canada so it stands to reason why Canadians would prefer to go with hybrid electric vehicles more often than anyone else. Globally, hybrids represent about 4-5 per cent of any market share in the future.…

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How will reduced new volume impact the aftermarket?

Adam Malik — Wed, 20 Sep 2023 10:30:50 +0000

New vehicles are critical to the automotive aftermarket, including ensuring a steady future supply of sweet spot vehicles, so there is natural concern when there are fewer new cars being sold year after year. This has been the case in…

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