.png)
Topic
Consumer trends
News Auto Repair & ServiceConsumer trendsElectric VehiclesIndustry TrendsJobbers & WDsSupplier News & Announcements Recalls drive down EV service satisfaction
April 20, 2023 by
Adam Malik
An increasing number of battery electric vehicles are being serviced at dealerships, leading to a decrease in overall customer service satisfaction, a study recently found. Overall customer satisfaction with the service experience dropped, according to the J.D. Power 2023 U.S.…
News Auto Repair & ServiceConsumer trendsFrom The MagazineIndustry TrendsJobbers & WDsSupplier News & Announcements The March/April issue of Jobber News is here!
April 19, 2023 by
Adam Malik
Have you checked out the latest issue of Jobber News? We’re featuring Shannon Spano who will take on the role of AIA Canada chair for this year. Open up the magazine to read all about what’s important to her and…
News Auto Repair & ServiceConsumer trendsIndustry TrendsJobbers & WDsMarket Research & StatisticsSupplier News & Announcements The age group most likely to DIY minor services
April 11, 2023 by
Adam Malik
New research has found that the younger generations are more likely than the older ones to take on minor car repairs. The study from eBay found that more than a quarter of millennials would undertake their own vehicle repairs. They’d…
News Auto Repair & ServiceConsumer trendsElectric VehiclesJobbers & WDsSupplier News & Announcements EV worries drop after purchase: Study
April 5, 2023 by
Adam Malik
Common consumer complaints about electric vehicles seem to go by the wayside after purchase, a study has found. Calling it the largest-ever survey of Canadian EV drivers, the Canadian Automobile Association also reported that nearly every single person who bought…
News Auto Repair & ServiceCommentaryConsumer trendsIndustry TrendsJobbers & WDsSupplier News & AnnouncementsVehicle Technology Analysis: Is there too much infotainment in current vehicles?
April 5, 2023 by
Devin Partida
A look at the risks of infotainment systems in vehicles and the demands on shops to ensure proper working order
News Auto Repair & ServiceConsumer trendsIndustry TrendsJobbers & WDsSupplier News & Announcements How much of a threat is Amazon?
March 29, 2023 by
Adam Malik
Jobbers looking for growth among the young shopper segment are facing a mammoth competitor: Amazon. The online shopping behemoth has long been seen as a threat. But a new report is warning that future customers of the aftermarket will likely…
News Auto Repair & ServiceConsumer trendsJobbers & WDsSupplier News & AnnouncementsVehicle Technology Fears rise over automated vehicles
March 29, 2023 by
Adam Malik
A new survey has found more people are raising concerns over self-driving cars than before. The American Automobile Association’s (AAA) annual automated vehicle survey found that people still have a high level of interest in partially automated vehicles. But when…
News Auto Repair & ServiceConsumer trendsEconomy and PoliticsIndustry TrendsInternational NewsJobbers & WDsLegislation RegulationsSupplier News & Announcements The recipe behind the EV hype
March 24, 2023 by
Adam Malik
A number of automotive aftermarket professionals have posed the question: Why the rush to electrify vehicles? It’s been asked to Auto Service World by readers in person or in the comment section of stories. It’s also been posed to Paul…
News Auto Repair & ServiceConsumer trendsIndustry Trends The February issue of CARS is here
March 21, 2023 by
Adam Malik
In case you missed it, the latest issue of CARS magazine has arrived. In this edition, we canvassed leaders across the mechanical repair sector to gauge their thoughts on the year ahead, how it will be different from last year,…
News Auto Repair & ServiceConsumer trendsIndustry TrendsJobbers & WDsSupplier News & Announcements Will new vehicle sales drought impact the aftermarket long term?
March 15, 2023 by
Adam Malik
New vehicle sales in Canada hit a low point in 2022, continuing a downward trend since the COVID-19 pandemic started. And while the supply shortage is easing, it’s slow. Plus, there is doubt over whether pent-up demand will carry through…
News Auto Repair & ServiceConsumer trendsIndustry TrendsJobbers & WDsSupplier News & Announcements The ‘new normal’ for miles driven
March 10, 2023 by
Adam Malik
As companies have developed more formal work-from-home policies, we’re settling into expectations around what should be the ‘new normal’ around how people travel, according to an industry observer. Looking at data from earlier this year, Nathan Shipley, executive director for…
News Auto Repair & ServiceConsumer trendsIndustry TrendsJobbers & WDsSupplier News & Announcements Will passenger car popularity rebound?
March 9, 2023 by
Adam Malik
The shine might be coming off pickup trucks for consumers. It seems consumers are becoming less interested in pickups and moving more towards cars — to the point where car purchases could surpass trucks, suggested an industry observer. Things that…