Auto Service World

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Industry Trends

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The vehicles Canadians preferred in 2023
January 4, 2024 by Adam Malik

Despite economic uncertainties and record-high vehicle prices, recent data show optimistic consumer sentiment when shopping for a new vehicle. AutoTrader recently released insights into Canadian vehicle shopper preferences for 2023. The Top Searched Vehicles list on AutoTrader for 2023 showed

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When will interest rates go down?
January 3, 2024 by Adam Malik

The hope is Canada will see interest rates start to fall later this year, an economist told a room full of automotive professionals. Specifically, it won’t be until at least the second quarter of 2024, said Thomas Feltmate, senior economist

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The aftermarket segment that saw employment drop
January 3, 2024 by Adam Malik

All but one segment of the Canadian auto care industry saw growth in employment at the end of the third quarter in 2023. While still touted as a continued “pillar of strength” in the automotive industry as a whole, parts

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Enhanced Media: Helping the EV transition with Darryl Croft, EV World, Winter 2023
January 3, 2024 by Adam Malik

Thanks for tuning in to the Enhanced Media segment for the Winter issue of EV World. Hit the banner above to listen in as we share more from managing editor Adam Malik’s conversation with Darryl Croft, president of the Electric

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Grab your copy of CARS, featuring our award winner
January 2, 2024 by Adam Malik

The final issue of 2023 of CARS magazine featured the Shop of the Year Award winner. Read all about Art Turney’s Garage in Peterborough, Ontario. Their roots date back to almost 100 years and find out how they’ve stayed successful

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What to consider in times of transformation
December 22, 2023 by Adam Malik

The automotive aftermarket — and the automotive industry as a whole — is going through significant transformation. Greater electronic components and sensors are pushing through change while hybrid and battery electric vehicles are bringing potential upheaval to the sector as

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What’s holding vehicle owners back from repairs?
December 21, 2023 by Adam Malik

And what age group is most likely to visit an independent service provider?

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What experts have to say about the O’Reilly-Vast deal
December 20, 2023 by Adam Malik

The news that the Del Vasto family will sell their business to a U.S. giant has the Canadian automotive aftermarket talking. On Monday, O’Reilly Automotive announced it had agreed with Groupe Del Vasto shareholders to buy all of the company’s

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How much money is being lost due to labour shortage
December 20, 2023 by Adam Malik

Small businesses in Canada missed over $38 billion in revenue opportunities last year because they had to turn down or postpone contracts or sales due to labour shortages. This is the finding of a new report by the Canadian Federation

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Specialists, dealers taking traditional shop market share
December 19, 2023 by Adam Malik

Standalone service stations and garages are losing do-it-for-me business at a rapid pace, a recent report warned. Dealers, repair specialists and foreign specialists are scooping up their business amid a stronger push for customers as consumer preferences change. “Light vehicle

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Customer service trends the aftermarket needs to know about
December 15, 2023 by Adam Malik

The automotive aftermarket needs to build a better customer service experience. It needs to be more of a customer-centric process, according to an industry expert. One, a customer should be able to do business with you whenever, wherever and however

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Drivers continue to rack up road travel
December 13, 2023 by Adam Malik

Despite concerns, gasoline consumption in Canada has not only shown resilience but is now peaking past pre-pandemic levels. How much people drive is a key variable for the automotive aftermarket, indicating long-term health for the industry, DesRosiers Automotive Consultants observed