Customer Relations Archives - Auto Service World https://www.autoserviceworld.com/category/customer-relations/ Reaching Canada's Automotive Aftermarket Industry Tue, 05 Dec 2023 19:02:25 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.2 https://www.autoserviceworld.com/wp-content/uploads/2019/08/cropped-ASW-FAVICON-1-32x32.png Customer Relations Archives - Auto Service World https://www.autoserviceworld.com/category/customer-relations/ 32 32 What customers want from you https://www.autoserviceworld.com/what-customers-want-from-you/ https://www.autoserviceworld.com/what-customers-want-from-you/#respond Tue, 02 May 2023 10:30:28 +0000 https://www.autoserviceworld.com/?p=1003835903 The easier you can make it for a customer to access your automotive repair services, the more likely they’ll get those services from you. So shops need to look at ways to break down barriers that are impeding customers from…

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]]> https://www.autoserviceworld.com/what-customers-want-from-you/feed/ 0 Got a bad review? Here’s how to handle it https://www.autoserviceworld.com/got-a-bad-review-heres-how-to-handle-it/ https://www.autoserviceworld.com/got-a-bad-review-heres-how-to-handle-it/#respond Tue, 07 Mar 2023 11:15:52 +0000 https://www.autoserviceworld.com/?p=1003834872 Online reviews can make or break a business. Get too many and customers searching for you online will turn away. Those with a Google Business Page will have reviews front and centre. These are critical to business success. “If your…

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]]> https://www.autoserviceworld.com/got-a-bad-review-heres-how-to-handle-it/feed/ 0 How Millennials approach maintenance and repair https://www.autoserviceworld.com/how-millennials-approach-maintenance-and-repair/ https://www.autoserviceworld.com/how-millennials-approach-maintenance-and-repair/#comments Thu, 18 Aug 2022 10:30:13 +0000 http://www.autoserviceworld.com/?p=1003832665 Millennial Canadians feel more helpless and don’t stay on top of maintenance and repair of their vehicle as much as other age groups, according to new data. The Automotive Industries Association of Canada released information on how the Millennial cohort…

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]]> https://www.autoserviceworld.com/how-millennials-approach-maintenance-and-repair/feed/ 2 This may be a key advantage for the aftermarket over dealers https://www.autoserviceworld.com/this-may-be-a-key-advantage-for-the-aftermarket-over-dealers/ https://www.autoserviceworld.com/this-may-be-a-key-advantage-for-the-aftermarket-over-dealers/#respond Tue, 21 Jun 2022 10:30:23 +0000 http://www.autoserviceworld.com/?p=1003831761 A recent study out of the United States found that vehicle owners find it easier to do business with an aftermarket service facility compared to a franchised new-vehicle dealer for some types of service. The J.D. Power 2022 U.S. Aftermarket…

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]]> https://www.autoserviceworld.com/this-may-be-a-key-advantage-for-the-aftermarket-over-dealers/feed/ 0 ASW Conversations: The Customer Experience https://www.autoserviceworld.com/asw-conversations-the-customer-experience/ https://www.autoserviceworld.com/asw-conversations-the-customer-experience/#respond Thu, 02 Jun 2022 10:20:45 +0000 http://www.autoserviceworld.com/?p=1003831575   The experience of the customer while in your shop is an essential part of the automotive aftermarket industry. In this special edition of ASW Conversations, host Peter Bulmer hosts a video discussion with Mister Tansmission’s CEO Tony Kuczynski, who…

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]]> https://www.autoserviceworld.com/asw-conversations-the-customer-experience/feed/ 0 Staying safe https://www.autoserviceworld.com/features/staying-safe/ Mon, 27 Sep 2021 10:52:54 +0000 http://www.autoserviceworld.com/?post_type=feature&p=1003828509 Pandemic-related restrictions have loosened and vaccination rates are increasing. But COVID case numbers are increasing as experts confirm we’re in a fourth wave. Here’s what jobbers have been doing to keep staff and customers safe   ALMOST TWO-THIRDS of Canadian…

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]]> Confidentiality in the workplace https://www.autoserviceworld.com/jobbernews/confidentiality-in-the-workplace/ Mon, 16 Nov 2020 08:44:28 +0000 http://www.autoserviceworld.com/?post_type=feature&p=1003824944   By Jeff Mowatt Have you ever had a potential customer who seemed nervous and reserved, rather than excited about doing business with you? It happened in a weird way for me. The senior managers seated around the boardroom table…

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]]> COMMENTARY: Don’t help online retailers take over your business! https://www.autoserviceworld.com/commentary-dont-help-online-retailers-take-over-your-business/ https://www.autoserviceworld.com/commentary-dont-help-online-retailers-take-over-your-business/#respond Thu, 23 Jul 2020 12:25:24 +0000 http://www.autoserviceworld.com/?p=1003823210 Supporting online retailers as their ‘official install centre’ doesn’t make any sense

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]]> https://www.autoserviceworld.com/commentary-dont-help-online-retailers-take-over-your-business/feed/ 0 Manheim Auctions reveals new car disinfecting service https://www.autoserviceworld.com/manheim-auctions-reveals-new-car-disinfecting-service/ https://www.autoserviceworld.com/manheim-auctions-reveals-new-car-disinfecting-service/#respond Tue, 07 Jul 2020 07:17:41 +0000 http://www.autoserviceworld.com/?p=1003822883   Manheim Canada, a business of Cox Automotive Canada and a leading provider of vehicle remarketing services, has introduced the Manheim Vehicle Disinfection Service. Available at all Manheim Auctions across the country, the Manheim Vehicle Disinfection Service will effectively reduce…

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]]> https://www.autoserviceworld.com/manheim-auctions-reveals-new-car-disinfecting-service/feed/ 0 Social-distancing floor and window decals available for aftermarket https://www.autoserviceworld.com/social-distancing-floor-and-window-decals-available-for-aftermarket/ https://www.autoserviceworld.com/social-distancing-floor-and-window-decals-available-for-aftermarket/#respond Tue, 30 Jun 2020 19:16:36 +0000 http://www.autoserviceworld.com/?p=1003822755 Superior Signals, Inc. (SSI) has introduced a new line of social distancing decals. The series features a selection of five decals, encouraging safe social distancing and the wearing of appropriate safety gear. Extremely durable and highly visible, these decals can…

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]]> https://www.autoserviceworld.com/social-distancing-floor-and-window-decals-available-for-aftermarket/feed/ 0 Canadian millennials rate independent shops higher on trust, value https://www.autoserviceworld.com/aia-releases-new-study-on-millennial-buyers/ https://www.autoserviceworld.com/aia-releases-new-study-on-millennial-buyers/#respond Thu, 25 Jun 2020 14:45:08 +0000 http://www.autoserviceworld.com/?p=1003822594 Canadian millennials value independent auto service providers over dealerships when it comes to value for money and trustworthiness, according to a new study released by the Automotive Industries Association of Canada. According to the study, officially released today, independent shops…

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]]> https://www.autoserviceworld.com/aia-releases-new-study-on-millennial-buyers/feed/ 0 Fountain Tire launches financing solution for customers https://www.autoserviceworld.com/fountain-tire-launches-financing-solution-for-customers/ https://www.autoserviceworld.com/fountain-tire-launches-financing-solution-for-customers/#respond Thu, 28 May 2020 12:42:06 +0000 http://www.autoserviceworld.com/?p=1003822181 Fountain Tire has launched an online financing solution that provides its Canadian customers with access to 0% interest financing plans. The move is part of Fountain Tire’s goal to provide flexible payment options, particularly during these challenging times. “At Fountain…

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]]> https://www.autoserviceworld.com/fountain-tire-launches-financing-solution-for-customers/feed/ 0 New program communicates Covid-19 safeguards https://www.autoserviceworld.com/1003822058-2/ https://www.autoserviceworld.com/1003822058-2/#respond Tue, 26 May 2020 10:38:38 +0000 http://www.autoserviceworld.com/?p=1003822058 A Toronto marketing company has developed a program that allows businesses to quickly communicate their Covid-19 safeguards to the public. OneLocal created CovidSafe Services as a tool for businesses – including automotive repair shops – to advertise what Covid-19 standards…

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]]> https://www.autoserviceworld.com/1003822058-2/feed/ 0 SiriusXM and Bolt On partner on free offer https://www.autoserviceworld.com/siriusxm-and-bolt-on-partner-on-free-offer/ https://www.autoserviceworld.com/siriusxm-and-bolt-on-partner-on-free-offer/#respond Wed, 13 May 2020 11:01:31 +0000 http://www.autoserviceworld.com/?p=1003821920 Shops using Bolt On Technology’s management software can now offer their customers three free months of SiriusXM All Access

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]]> https://www.autoserviceworld.com/siriusxm-and-bolt-on-partner-on-free-offer/feed/ 0 ASW Podcast 002 Bob Ward on communicating safety https://www.autoserviceworld.com/videos/asw-002-bob-ward/ https://www.autoserviceworld.com/videos/asw-002-bob-ward/#respond Sat, 18 Apr 2020 01:17:26 +0000 http://www.autoserviceworld.com/?post_type=video&p=1003821494 For Bob Ward, owner of The Auto Guys in St. Thomas, Ont., the key to staying viable during the ongoing pandemic is to telegraph to customers just how seriously you are taking the threat to public health. Safety — yours…

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]]> https://www.autoserviceworld.com/videos/asw-002-bob-ward/feed/ 0 SiriusXM, Gem-Car partner on value-add offer to customers https://www.autoserviceworld.com/sirius-xm-canada-and-gem-car-partner-on-value-add-offer-to-customers/ https://www.autoserviceworld.com/sirius-xm-canada-and-gem-car-partner-on-value-add-offer-to-customers/#respond Tue, 14 Apr 2020 14:01:27 +0000 http://www.autoserviceworld.com/?p=1003821423 SiriusXM Canada and shop management software company Gem-Car have teamed up to give Gem-Car shops the ability to offer their customers complimentary satellite radio. Repair shops that use Gem-Car’s management software and are enrolled in the SiriusXM Service Lane for…

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]]> https://www.autoserviceworld.com/sirius-xm-canada-and-gem-car-partner-on-value-add-offer-to-customers/feed/ 0 ASW Conversations: Bob Ward on communicating safety https://www.autoserviceworld.com/asw-conversations-002/ https://www.autoserviceworld.com/asw-conversations-002/#respond Fri, 10 Apr 2020 12:45:33 +0000 http://www.autoserviceworld.com/?p=1003821357 For Bob Ward, owner of The Auto Guys in St. Thomas, Ont., the key to staying viable during the ongoing pandemic is to telegraph to customers just how seriously you are taking the threat to public health. Safety — yours…

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]]> https://www.autoserviceworld.com/asw-conversations-002/feed/ 0 Getting paid: Do your customers know how to eTransfer money? https://www.autoserviceworld.com/getting-paid-do-your-customers-know-how-to-etransfer-money/ https://www.autoserviceworld.com/getting-paid-do-your-customers-know-how-to-etransfer-money/#respond Fri, 27 Mar 2020 16:37:37 +0000 http://www.autoserviceworld.com/?p=1003821129 With the coronavirus in full transmission mode, many shops are trying to minimize face time with their customers. This can complicate payments. It’s simple enough if they’re paying with a credit card. That payment can be processed over the phone.…

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]]> https://www.autoserviceworld.com/getting-paid-do-your-customers-know-how-to-etransfer-money/feed/ 0 Greenwood’s Garage: Why CRM matters https://www.autoserviceworld.com/greenwoods-garage-why-crm-matters/ https://www.autoserviceworld.com/greenwoods-garage-why-crm-matters/#respond Wed, 26 Feb 2020 10:42:50 +0000 http://www.autoserviceworld.com/?p=1003820510 Customer relationship management starts and ends with effective communication, management consultant Bob Greenwood says in his latest Greenwood’s Garage video. It’s an enormous topic affecting all businesses.     “It is important to acknowledge that your business is built on…

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]]> https://www.autoserviceworld.com/greenwoods-garage-why-crm-matters/feed/ 0 Greenwood’s Garage | Season 3 | Episode 13 – Why CRM Matters https://www.autoserviceworld.com/videos/greenwoods-garage-why-crm-matters/ https://www.autoserviceworld.com/videos/greenwoods-garage-why-crm-matters/#respond Wed, 26 Feb 2020 00:40:04 +0000 http://www.autoserviceworld.com/?post_type=video&p=1003820502 Why CRM Matters! Customer relationship management starts and ends with effective communication, management consultant Bob Greenwood says in his latest Greenwood’s Garage video. It’s an enormous topic affecting all businesses.     “It is important to acknowledge that your business…

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]]> https://www.autoserviceworld.com/videos/greenwoods-garage-why-crm-matters/feed/ 0 New videos promote routine maintenance https://www.autoserviceworld.com/videos-highlight-importance-of-routine-maintenance/ https://www.autoserviceworld.com/videos-highlight-importance-of-routine-maintenance/#respond Mon, 24 Feb 2020 23:17:55 +0000 http://www.autoserviceworld.com/?p=1003820482   Federated Auto Parts has introduced a new series of videos entitled “Car Care That Works!” The videos, which can be seen at Federated’s YouTube channel,  stress the importance of routine vehicle maintenance, service, and repair, and provide motorists with…

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]]> https://www.autoserviceworld.com/videos-highlight-importance-of-routine-maintenance/feed/ 0 Auto Value and Confidence Plus partner with autotext.me https://www.autoserviceworld.com/auto-value-and-confidence-plus-partner-with-autotext-me/ https://www.autoserviceworld.com/auto-value-and-confidence-plus-partner-with-autotext-me/#respond Tue, 21 Jan 2020 14:40:15 +0000 http://www.autoserviceworld.com/?p=1003819783 The Aftermarket Auto Parts Alliance, Inc., headquarters for Auto Value and Confidence Plus Certified Service Centers, has signed autotext.me as an approved provider for the program group’s Certified Service Center (CSC) program. Autotext.me offers texting and digital vehicle inspection along…

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]]> https://www.autoserviceworld.com/auto-value-and-confidence-plus-partner-with-autotext-me/feed/ 0 EYE SPY: Hole-y unfit for the roads! https://www.autoserviceworld.com/eye-spy-hole-y-unfit-for-the-roads/ https://www.autoserviceworld.com/eye-spy-hole-y-unfit-for-the-roads/#respond Tue, 14 Jan 2020 10:48:08 +0000 http://www.autoserviceworld.com/?p=1003819646   Steve Hackett, owner of Paragon Auto Service in Saskatoon, Sask. sent in this scathing indictment of the lack of mandatory safety inspections. “Unfortunately, this is what is on the roads without inspections,” he wrote. The 1979 Cordoba was towed…

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]]> https://www.autoserviceworld.com/eye-spy-hole-y-unfit-for-the-roads/feed/ 0 Eye Spy: From frozen ditch to burned clutch https://www.autoserviceworld.com/eye-spy-from-frozen-ditch-to-burned-clutch/ https://www.autoserviceworld.com/eye-spy-from-frozen-ditch-to-burned-clutch/#respond Thu, 26 Dec 2019 10:31:19 +0000 http://www.autoserviceworld.com/?p=1003819356 Ben Knowles of Mechanic Modern in Richmond, Que., sent in this picture of a fried clutch. The owner of the 2008 Toyota Corolla thought he could get himself out of a snowbank by brute power and quickly switching from forward…

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]]> https://www.autoserviceworld.com/eye-spy-from-frozen-ditch-to-burned-clutch/feed/ 0 KYB unveils road testing app https://www.autoserviceworld.com/kyb-unveils-road-testing-app/ https://www.autoserviceworld.com/kyb-unveils-road-testing-app/#comments Mon, 23 Dec 2019 11:23:01 +0000 http://www.autoserviceworld.com/?p=1003819352 KYB has recently launched a new road testing app and updated its website. The company is utilizing technology to achieve three objectives.  First, train service professionals on how to determine if shocks should be replaced. Second, provide better information to…

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]]> https://www.autoserviceworld.com/kyb-unveils-road-testing-app/feed/ 1 Have you decked the halls? Show us your lights and tinsel! https://www.autoserviceworld.com/have-you-decked-the-halls-show-us-your-lights-and-tinsel/ https://www.autoserviceworld.com/have-you-decked-the-halls-show-us-your-lights-and-tinsel/#respond Tue, 17 Dec 2019 11:39:15 +0000 http://www.autoserviceworld.com/?p=1003819219   ‘Tis the season to spruce up your waiting area with garlands and mistletoe. We’d like to see what you’ve done to create a festive atmosphere! It’s been nearly five years since we received pictures of a shop-made wreath that…

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]]> https://www.autoserviceworld.com/have-you-decked-the-halls-show-us-your-lights-and-tinsel/feed/ 0 Winning websites reveal marketing tips for 2020 https://www.autoserviceworld.com/top-web/ https://www.autoserviceworld.com/top-web/#respond Thu, 12 Dec 2019 10:19:28 +0000 http://www.autoserviceworld.com/?p=1003819074 Repair shop websites are built on a variety of successful marketing strategies.

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]]> https://www.autoserviceworld.com/top-web/feed/ 0 New Kukui service creates professional videos for shop https://www.autoserviceworld.com/new-kukui-service-creates-professional-videos-for-shop/ https://www.autoserviceworld.com/new-kukui-service-creates-professional-videos-for-shop/#respond Thu, 05 Dec 2019 14:06:06 +0000 http://www.autoserviceworld.com/?p=1003819084 Kukui has launched a new video service that allows shops to showcase their premises, people, and professionalism to prospective customers. The new package provides repair shops with professional videos that will engage new customers, as well as attract new employees…

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]]> https://www.autoserviceworld.com/new-kukui-service-creates-professional-videos-for-shop/feed/ 0 Phone fails lead to missed automotive service revenue: report https://www.autoserviceworld.com/phone-fails-lead-to-missed-automotive-service-revenue-report/ https://www.autoserviceworld.com/phone-fails-lead-to-missed-automotive-service-revenue-report/#respond Tue, 26 Nov 2019 05:22:01 +0000 http://www.autoserviceworld.com/?p=1003818906 Marchex researchers say nearly 30% of inbound calls to stores represent missed revenue opportunities.

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]]> https://www.autoserviceworld.com/phone-fails-lead-to-missed-automotive-service-revenue-report/feed/ 0 Advancing Vehicle Technology: Friend or foe? https://www.autoserviceworld.com/carsmagazine/advancing-vehicle-technology-friend-or-foe/ Tue, 17 Sep 2019 09:33:57 +0000 http://www.autoserviceworld.com/?post_type=feature&p=1003817623 In this, the final article in a seven-part series sponsored by Chevron, reporter Jacob Stoller looks at how shop owners should view the disruptive technology on the horizon of the automotive industry. The short answer is it’s not all that bad! By Jacob Stoller…

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