Topic
Service Advisor and Selling

       News Lead StoryService Advisor and Selling

Grudge purchases: How to sell to a reluctant customer
December 2, 2019 by Jeff Mowatt

How to put customers at ease when they last place they want to be is in your shop facing a big repair bill.

       News Business ManagementLead StoryService Advisor and Selling

Selling quality parts: It’s better for everyone
November 28, 2019 by Allan Janssen

There are plenty of reasons to choose quality. Explaining them to customers is worth your time and effort.

       News Consumer trendsJobbers & WDsLead StoryService Advisor and Selling

Offering DIY parts… and education
October 31, 2019 by Geoff Kirbyson

It seems that do-It-Yourselfers aren’t going away time soon, but they might need a little more help from those who sell auto parts.

       News Mergers and AcquisitionsService Advisor and SellingTire & Wheel

Distribution Stox expands into Ontario
October 9, 2019 by Allan Janssen

Distribution Stox has acquired Provincial Tire Distributors, an Ontario-based company in business for more than 30 years. The acquisition is being described as “a major step forward” for the Quebec-based tire distributor, adding a new province to its distribution network.…

       News Business ManagementLead StoryService Advisor and Selling

Kukui webinar examines how you charge for your services
October 1, 2019 by Allan Janssen

About half of the independent shop owners on a recent webinar hosted by Kukui felt they could charge as much as or more than new-car dealerships do for their services. The webinar, designed to look at how shop labour charges…

       News Lead StoryService Advisor and SellingVehicle safetyVehicle Technology

What should be done about cheap brakes parts?
September 26, 2019 by Allan Janssen

Industry experts are unanimous on the importance of using quality parts on critical safety systems.

       Video Business ManagementLead StoryPodcastService Advisor and Selling

Greenwood | Season 3 Episode 8 | Find Your Four Corners
September 24, 2019 by Bob Greenwood

Want to propel your business to the next level? In his latest video, Bob Greenwood identifies four corners for business growth. “Communication is becoming more and more important because jobbers and shop owners have become less united in their attitudes…

       News Customer RelationsService Advisor and SellingVehicle safety

Knee airbags could elevate risk of bodily injury: report
August 22, 2019 by Renee Montague

If your customers ask you what you think about knee air bags offered in some vehicles, you may want to temper your enthusiasm.  The Insurance Institute for Highway Safety (IIHS) points out that the technology that is growing in popularity…

   Feature Business ManagementService Advisor and Selling

How routine work builds loyal customers
August 22, 2019 by Allan Janssen

By Allan Janssen The concept of customer loyalty – creating it, sustaining it, nurturing it – has been a hot topic in business circles since the dawn of capitalism. And even in the digital age, it has not lost its…

       News Industry TrendsService Advisor and SellingVehicle Technology

Powering Up: A look at battery technology
August 22, 2019 by Geoff Kirbyson

By Geoff Kirbyson You might not know it – or even hear it – but there’s a revolution going on under the hood of the modern automobile. With electric cars rolling off dealer lots in increasing numbers and traditional cars…

   Feature Business ManagementService Advisor and Selling

Five tips to providing five-star service
August 13, 2019 by Katie Mares

  By Katie Mares Most shop owners think offering a “five-star experience” carries an additional expense. It is perceived as the result of a retail strategy that leans toward luxury. But offering your customers a five-star experience doesn’t have to…

       News Business ManagementService Advisor and Selling

How routine work builds loyalty
August 8, 2019 by Allan Janssen

Selling things like oil changes and brake jobs puts you in a great position to build loyal customers.