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Features
Feature Auto Repair & ServiceBusiness Management Technician Shortage: There is no “master key”
August 2, 2019 by
Allan Janssen
By Allan Janssen The Automotive Service Association held a ‘Talent Recruitment & Retention’ Panel Discussion at its annual meeting at the end of April in Dallas. I must admit that I was hit by a wave of skepticism when it…
Feature Association NewsCommentary Expanding AIA participation is good for everyone
July 30, 2019 by
Allan Janssen
By Allan Janssen It’s hard to know how some of the earliest members of the Automotive Industries Association of Canada (AIA) would have reacted to news that repair shops are now welcome to participate in a new program designed exclusively…
Feature Auto Repair & ServiceBusiness ManagementMilestones & AwardsPeople & Profiles Lacombe Auto Service: Our 2019 Shop of the Year
July 30, 2019 by
Allan Janssen
By Allan Janssen When we choose the CARS magazine Shop of the Year, we’re looking for businesses that have had some significant change over the last 12 months. We didn’t expect to find shop owners that have engineered a total…
When cars start phoning the shops themselves
July 30, 2019 by
Jacob Stoller
In the fourth in a series of seven articles sponsored by Chevron, reporter Jacob Stoller examines the intersection of predictive analytics and telematics. By Jacob Stoller Breakdowns often occur at the worst possible moment, causing untold disruption for driver and…
Feature Auto Repair & ServiceVehicle safetyVehicle Technology Hybrids in the repair bay: Putting safety first
July 29, 2019 by
Allan Janssen
By Allan Janssen If your future includes servicing and maintaining hybrid and plug-in electric vehicles, you need to start getting ready for it now. And step one is making sure you have the knowledge to keep you safe when you…
Feature Vehicle Technology What will the driverless future look like?
July 29, 2019 by
Adam Malik
By Adam Malik A number of high-profile crashes involving autonomous technology have pumped the brakes on excitement levels for such vehicles. Support for autonomous vehicles has stalled around the world. According to the 2019 Deloitte Global Automotive Consumer Study, opinion…
Feature Association NewsVehicle Technology New AASA council rides tech wave
July 29, 2019 by
Adam Malik
By Adam Malik While the automotive aftermarket future is bright, it’s also increasingly complex, rapidly evolving, and digitally reliant. Enter the Mobility Technology Council (MTC), a new organization launched exclusively to help aftermarket companies make the most of what lies…
Feature Heavy DutyNew Products Category Focus: Heavy Duty Oil & Filter
July 29, 2019 by
Allan Janssen
Recently released products in the heavy duty oil and filter space include a new oil absorbant mat from Design Engineering, a new line of heavy duty oils from Petro-Canada Lubricants, a new cleanable filter from Mann+Hummel, and a new heavy…
Feature Auto Repair & ServiceOE newsTraining & ApprenticeshipVehicle Technology Acquiring know-how in the virtual world
July 15, 2019 by
Allan Janssen
In the third of a series of articles sponsored by Chevron, reporter Jacob Stoller looks at the technology used to power realistic gaming environments… and when it might be coming to the automotive repair shop. By Jacob Stoller Picture this…
Feature Auto Repair & ServiceService Advisor and SellingVehicle Technology When emissions programs end… what then?
July 3, 2019 by
Allan Janssen
By Allan Janssen As Canada’s largest emissions testing program shuts down, the sale of oxygen sensors in the country’s largest consumer market is likely to take a big dip. Shops that did a lot of Ontario Drive Clean business may…
All signs point to growing fleet work
July 1, 2019 by
Allan Janssen
In the second of a series of articles sponsored by Chevron, reporter Jacob Stoller looks at how the growth of corporate fleets will impact the business strategies of successful auto repair shops. By Jacob Stoller Whether or not one believes…
Feature Auto Repair & ServiceBusiness ManagementService Advisor and Selling Avoiding Phone Fails
June 22, 2019 by
Allan Janssen
By Allan Janssen Despite advances in communication technology, the telephone isn’t going away anytime soon, says customer service trainer Nancy Friedman. The guest speaker on a recent webinar hosted by software company Kukui, Friedman says shops need to know how…