It’s one thing to work on high tech vehicles with all the access to information that working at a new car dealership service department affords.Life in the independent aftermarket is a lot tougher tha…
Let’s face it, in today’s pressure-cooker atmosphere, keeping up with technology and the competition is more important than ever.The National Institute for Automotive Service Excellence can help you m…
A well-prepared budget or operating plan is the best source for management to get an indication of the financial health for an automotive repair business.Independent shops must think this process thro…
Preferred Shop Practice Does Not Lessen Competition, Competition Bureau finds The insurance company practice of directing business to preferred bodyshops does not substantially lessen competition, according to a Competition Bureau ruling. The Competition Bureau carried out an examination of the…
“There’s no stress or burnout in our industry!” That’s what many aftermarket executives are telling themselves about their own environment as well as that of their team’s, but is this your real world? Have you or a co-worker been experiencing…
Windshield wiper sales work best when you employ a three-pronged approach: Products, Promotions, and Premiums.
This may be the information age, but the speed and quantity of information available hasn’t made concepts like economics any easier to get a handle on. A recent economic report from the CIBC says that the economies of Canada and…
Detecting Hydrocarbons in the Coolant Symptom: Hydrocarbons (exhaust gases or fuel) in the cooling system. Cause: A leak past the head gasket or a flaw in the cylinder head casting or block. Solution: While large leaks would be detectable by…
He’s a highly talented and productive auto service technician, with extraordinary customer relations skills and the ability to balance sometimes conflicting forces of sales targets and the customer’s …
Brakes may not be new or as exciting as e-commerce and dot.com start ups, but if hydraulic lines, rotors, calipers, drums and friction material could speak, they might complain of being taken for gran…
Vehicles coming to a repair shop for performance concerns may have problems with the exhaust system, although there is no visible sign of a concern.In general, a clogged exhaust can be caused by deter…
Since anything you do to reduce friction is a good thing, Competition Cams’ Lifter Bore Grooving Tool Kit fits the bill. The innovative approach precisely grooves the lifter bore for increases in the oiling of the contact area, which significantly…