Topic
Auto Repair & Service

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Why the vehicle buying process has improved
December 8, 2023 by Adam Malik

Customers are having an improved experience when going through the vehicle buying process. The J.D. Power 2023 U.S. Sales Satisfaction Index (SSI) Study reported growing new-vehicle inventory on dealers’ lots combined with moderating prices have propelled customer satisfaction upward trajectory…

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The importance of employer benefits
December 8, 2023 by Adam Malik

There’s a disparity in the overall well-being of working Canadians based on access to employer-provided benefits, a recent study has found. Two-thirds of Canadians with access to benefits report their overall well-being as “good” or “excellent.” By contrast, fewer than…

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How shops have seen an escalation in theft
December 7, 2023 by Adam Malik

Fraud can easily run rampant in your shop if you’re not regularly watching out for it. And it’s a serious mistake to think you can trust everyone who works with you, industry experts said. In just the last few years,…

       News Auto Repair & ServiceIndustry TrendsJobbers & WDsSupplier News & Announcements

Women prisoners learn auto repair skills virtually
December 7, 2023 by Adam Malik

Women incarcerated in a Maryland prison are learning auto mechanic skills through a first-ever virtual reality training program. It’s expected that within five years, 20 jails across the U.S. will implement similar programs. It’s part of the Vehicles for Change…

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PP-R vs PVC Pipes: Which Is the Best Choice
December 6, 2023 by Auto Service World Staff

PP-R and PVC pipes are commonly used in the plumbing and construction industry. Both are thermoplastic polymers with unique features. So, understanding the difference is vital. Here’s everything you need to know. What Are PP-R Pipes? PP-R stands for Polypropylene…

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How big the technician labour gap is going to get
December 6, 2023 by Adam Malik

The automotive aftermarket’s labour shortage has doubled from one year to the next and is projected to worsen. The talent gap doubled from 2021 to 2022, and a new AIA Canada report estimates the industry could be short 4,000 technicians…

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Study shows how Gen Z likes to work
December 6, 2023 by Adam Malik

For a group that is less team-focused, what strengths can you extract?

       News Auto Repair & ServiceFrom The MagazineJobbers & WDsSupplier News & Announcements

From the Magazine: Supplier viewpoints
December 6, 2023 by Adam Malik

We asked how some suppliers are faring as we close out the year

       News Auto Repair & ServiceBusiness ManagementJobbers & WDsService Advisor and SellingSupplier News & Announcements

What you can’t do after you’ve quoted a customer
December 5, 2023 by Adam Malik

Many sales advisors make the mistake of delivering the price to the customer … and then leave them in stunned silence. Tom Amero, certified elite trainer at Elite, a training company that works with the automotive aftermarket, calls it a…

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From the Magazine: Chemical reaction
December 5, 2023 by David Mayers

By understanding the chemistry, we better understand the fire risks and how to respond when there’s a fire

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CRC updates GDI service pack
December 4, 2023 by Adam Malik

CRC Industries introduced an improved version of the CRC GDI Service Pack with a newly reformulated version of the CRC GDI IVD Intake Valve and Turbo Cleaner. The reformulated cleaner now removes up to 68% of carbon deposits in one…

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New LED work lights from Philips
December 4, 2023 by Adam Malik

A new line of Philips Xperion 3000 LED work lights includes seven hand-held lights, two flood lights and headband headlamp. The lights are IP-rated for resistance to impact, water and dust. Their grip surfaces retain excellent grip even in the…