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Features
Feature It’s what is on the inside that will count
January 23, 2020 by
Adam Malik
By Adam Malik There’s a theory out there that by introducing automated driving through ride sharing and mobility-as-a-service options, apprehensions of the technology will decrease. It’s easy to connect the thought dots. As people see these cars and get into…
Feature Business ManagementPeople & Profiles Next adventure for this innovative shop owner? Retirement
January 1, 2020 by
Allan Janssen
By Allan Janssen Since 1975, Bruce Eccles has kept ‘the valley town’ of Dundas, Ont. moving. The owner of Eccles Auto Service has flourished in five different locations in and around his hometown over the years. The business now includes…
Feature Business ManagementConsumer trendsMarket Research & Statistics Winning websites offer marketing tips
December 26, 2019 by
Jacob Stoller
By Jacob Stoller With all the hype about the “newness” of the digital age, it’s hard to believe that the world’s first website turned thirty in 2019. However, while social media sites such as Facebook, Twitter and LinkedIn have dominated…
Feature Auto Repair & ServiceIndustry Trends Today’s H.R.: Bringing women into the aftermarket
December 3, 2019 by
donalee Moulton
By donalee Moulton In an era where competition is fierce, talent is scarce, and #MeToo is an international movement, traditional male-dominated companies are looking to attract, retain, and promote more women. That strategy is certainly becoming increasingly common in…
Feature Auto Repair & Service Air Springs doesn’t have to be a dealership job!
December 3, 2019 by
Doug Taylor
By Doug Taylor More and more luxury cars, SUVs, and trucks come with standard or optional air suspension these days. It’s unfortunate, then, that a lot of aftermarket shops consider this kind of work to be out of their…
Feature Auto Repair & ServiceLead StoryNews OdditiesVehicle Technology The More Things Change? Wheels
November 21, 2019 by
Allan Janssen
Our latest walk down memory lane takes a look at how the manufacturing and marketing of lifts has changed over the years. September 2019: Wheels July 2019: Lifts May 2019: Spark Plugs March 2019: Invoicing Systems The more things change?…
Feature Business ManagementCustomer RelationsIndustry TrendsLead StoryVehicle Technology Advancing Vehicle Technology: Friend or foe?
September 17, 2019 by
Jacob Stoller
In this, the final article in a seven-part series sponsored by Chevron, reporter Jacob Stoller looks at how shop owners should view the disruptive technology on the horizon of the automotive industry. The short answer is it’s not all that bad! By Jacob Stoller…
Feature Auto Repair & ServiceIndustry TrendsNew ProductsVehicle Technology Powering up: A look at battery technology
September 5, 2019 by
Geoff Kirbyson
By Geoff Kirbyson You might not know it – or even hear it – but there’s a revolution going on under the hood of the modern automobile. With electric cars rolling off dealer lots in increasing numbers and traditional cars…
Feature Business Management Greenwood: Growth through diversity
September 3, 2019 by
Allan Janssen
By Bob Greenwood, AMAM With service intervals changing due to advanced vehicle technology, holding onto standard methods of doing business can become a major barrier to continued prosperity. Today, management must look at where the business is going, not where…
Feature Business Management The points of the Fraud Triangle
August 27, 2019 by
Allan Janssen
By Adam Malik What does a fraudster look like? Do they wear a ski mask and gloves? A pulled-down baseball hat and sunglasses? No, not really. To better understand a crook, look at the person beside you. That’s the typical…
Feature Lead StoryNew ProductsSupplier News & Announcements CATEGORY FOCUS: Automotive Tools
August 26, 2019 by
Allan Janssen
Recently released products in the automotive repair tools space include: heavy duty die grinders from Snap-on; low-vibration hammers from Chicago Pneumantic ; a high-torque impact wrench from Milwaukee; and a new service cart from Matco Tools. Welcome to Auto Service…
Feature CommentaryJobbers & WDs Jobbers… I would love to hear from you!
August 23, 2019 by
Allan Janssen
By Allan Janssen It is a pleasure for me to be at the front of Jobber News magazine. Jobbers and counterstaff who regularly read it may recognize me from the back of the book, where I have lately offered a…