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Features
Feature Business ManagementService Advisor and Selling How routine work builds loyal customers
August 22, 2019 by
Allan Janssen
By Allan Janssen The concept of customer loyalty – creating it, sustaining it, nurturing it – has been a hot topic in business circles since the dawn of capitalism. And even in the digital age, it has not lost its…
Feature Market Research & Statistics BY THE NUMBERS: A look at texting
August 21, 2019 by
Allan Janssen
3 minutes More than 90 percent of the time, texts are read within the first three minutes after receipt. Zipwhip, 2019 State of Texting Report 60% By far the most common business use of texting is to schedule…
Feature Business ManagementJobbers & WDs GREENWOOD: The blueprint for investment
August 20, 2019 by
Allan Janssen
Jobbers can help their clients more than they may think when it comes to a shop being properly stocked. The problem, however, is that most shops don’t stock. There are unrealized benefits: eliminating wait times for deliveries, more on-hand products…
Feature Auto Repair & ServiceEye SpyNews Oddities Sometimes it’s just beyond repair!
August 19, 2019 by
Allan Janssen
Bruce Silverson of Hilltop Autopro in White Rock, B.C. had to use his diplomatic skills when a customer brought in a 2002 Mazda Protege with a complaint of “spongey brake pedal.” When they lifted the car, they found out there…
Feature Consumer trendsIndustry Trends Is the symbolism of car ownership becoming outdated?
August 15, 2019 by
Adam Malik
By Adam Malik By 2025, nearly half of car owners will be ready to throw away their car keys. The thought that some people might not want to have a vehicle of their own is a shocking one –particularly to…
Feature CommentaryPeople & Profiles Commentary: Coffee and Conversation
August 14, 2019 by
Allan Janssen
SERVICE NOTES By Allan Janssen For those out there who are curious about how a magazine like this gets made, it starts with coffee. A lot of it, close at hand, and strong. Then there is rumination. Thoughts, like coffee, must…
Feature Auto Repair & ServiceOE newsVehicle Technology Robotics likely to assist but not replace technicians
August 14, 2019 by
Allan Janssen
In the fifth in a series of seven articles sponsored by Chevron, reporter Jacob Stoller looks at how technicians of the future might benefit from wearable tech and robotics geared toward ergonomics and safety. By Jacob Stoller Robots have stoked…
Feature Business ManagementService Advisor and Selling Five tips to providing five-star service
August 13, 2019 by
Katie Mares
By Katie Mares Most shop owners think offering a “five-star experience” carries an additional expense. It is perceived as the result of a retail strategy that leans toward luxury. But offering your customers a five-star experience doesn’t have to…
Feature New Products Category Focus: Engine parts
August 12, 2019 by
Allan Janssen
Recently released products in the automotive engine parts space include variable valve timing chain kits from Cloyes, a rear differential cover from Dorman, spark plug wire and boots sleeves from DEI, and a new piston kit from Mahle. Welcome to…
Feature Business ManagementJobbers & WDsMilestones & AwardsPeople & Profiles Our Jobber of the Year: It’s All About the Customer
August 8, 2019 by
Allan Janssen
By Adam Malik At the end of the day, it’s all about your customer. Drew Currie, manager of Motorcade Industries’ Mississauga West branch, says what’s a jobber for if not to help make repair shop businesses better, meet customer needs…
Feature Business ManagementJobbers & WDs Greenwood: Making Your Investments Pay Off
August 7, 2019 by
Allan Janssen
By Bob Greenwood Many jobbers have a tendency to look at every dollar leaving their business as an expense, rather than an investment. This can be a scary attitude. It’s time to slow down and consider some math. Imagine talking…
Feature New Products Category Focus: BRAKES
August 3, 2019 by
Allan Janssen
Recently released products in the automotive brake space include new rotors and pads from Brembo, new part numbers from Robert Bosch, brake pads from Continental’s ATE brand, and rotors from Raybestos. Welcome to Auto Service World’s Category Focus, looking at…