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Topic
Business Management
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements More people saying they’ll change jobs
July 7, 2023 by
Adam Malik
The so-called ‘Great Resignation’ appears to be continuing on strong as more people told a global study that they’ll be looking for a new job in the next 12 months. Last year, one in five (19 per cent) said they…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsService Advisor and SellingSupplier News & Announcements Lowering the anxiety of the panicked customer
July 6, 2023 by
Adam Malik
The service advisor always has to answer the phone or welcome customers with an upbeat positive attitude. Because on the other end of the line or other side of the counter, they never know how anxious and panicked the customer…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements Oily pennies paying shop owner ordered to pay up with real cash
July 6, 2023 by
Adam Malik
A shop owner in the U.S. who paid out a former employee’s final payment in oily pennies with an expletive note attached has been ordered to repay the employee and other ex-staffers. Miles Walker and A OK Luxury Autoworks in…
News Auto Repair & ServiceBusiness ManagementFrom The MagazineIndustry TrendsJobbers & WDsSupplier News & Announcements Read the June issue of CARS!
July 6, 2023 by
Auto Service World Staff
The June 2023 issue of CARS magazine has arrived. Inside, you’ll find out what jobbers have to say about the way shops run their businesses and get expert insights on industry issues. The Annual Jobber Survey went out to jobbers…
News Auto Repair & ServiceBusiness deals and partnershipsBusiness ManagementJobbers & WDsSupplier News & Announcements Details on an Epicor, SiriusXM agreement
July 4, 2023 by
Adam Malik
Epicor and SiriusXM have partnered to give automotive repair shops using Epicor Service CRM to offer eligible customers complimentary three-month SiriusXM Platinum Plan trial subscriptions. Those using Epicor Service CRM can now join “SiriusXM for Shop Customers” at no charge.…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsService Advisor and SellingSupplier News & Announcements When to ask those key questions of customers
June 29, 2023 by
Adam Malik
Timing, as they say, is everything. Most service advisors know what questions they need to ask when a customer calls, often in a panic, to get their vehicle serviced. But when those questions are asked may be most important. Asking…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements Want to attract the best talent? Be the best
June 27, 2023 by
Adam Malik
If a shop owner wants to draw in the best talent they can, then they need to show that they can be the best leader. It’s a classic lead-by-example mantra. People come to work for people, not companies, pointed out…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements Ontario to require naloxone kits in certain workplaces
June 27, 2023 by
Emily Atkins
The Ontario government is now requiring at-risk employers to ensure their workplaces have a life-saving naloxone kit on hand and workers trained on how to use them. As of April, more than 1,000 free nasal spray naloxone kits have been…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements Can former staff help your talent pains?
June 23, 2023 by
Adam Malik
Amid a shortage of talent, trying to bring back former employees is one strategy businesses should try. And this may be no better time, according to a study. According to recruitment consultancy Robert Walters, nearly four in five (79 per…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & AnnouncementsTraining & Apprenticeship How to avoid scaring away apprentices
June 22, 2023 by
Adam Malik
It has typically been the way of automotive repair shops to have apprentices ‘pay their dues’ before they get to do what they really want — work on cars. And then shop owners wonder why the apprentice left them —…
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements Why performance pay is better for your shop
June 20, 2023 by
Adam Malik
A shop coach gave this example: You have two technicians in your shop. In an eight-hour day, one puts out six hours of work; the other does 10. They’re both paid the same. What do you think will eventually happen?…
News Business ManagementCommentaryFrom The MagazineJobbers & WDsSupplier News & Announcements From the Magazine: Selling parts in the time of inflation
June 14, 2023 by
Kumar Saha
How can suppliers and distributors help shops struggling with rising part prices