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Topic
Business Management
News Auto Repair & ServiceBusiness ManagementFrom The MagazineJobbers & WDsSupplier News & Announcements From the Magazine: 5 common dynamic pricing myths
December 1, 2023 by
Kumar Saha
Emerging trend is often misunderstood and ignored by the automotive aftermarket
News Auto Repair & ServiceBusiness ManagementJobbers & WDsService Advisor and SellingSupplier News & Announcements Be professional but not over professional
November 28, 2023 by
Adam Malik
Have you ever called a business and didn’t know if it was a robot or a human being on the other end of the line? That cold, monotone voice of the person answering the phone likely turned you off. And…
News Auto Repair & ServiceBusiness ManagementElectric VehiclesFrom The MagazineIndustry TrendsJobbers & WDsSupplier News & Announcements From the Magazine: The developing EV market
November 28, 2023 by
Adam Malik
James Carter is one of the foremost experts on electric vehicles and automotive in general. We sat down with him to get his thoughts on where EVs stand in Canada, attitudes towards the technology, combating “negative hyperbole,” what’s needed for EVs to grow and what it all means for the aftermarket.
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements Why you need to charge for all of a tech’s time
November 21, 2023 by
Adam Malik
That includes making sure your shop is properly charging for diag time, as well as repair verifications
News Auto Repair & ServiceBusiness ManagementFrom The MagazineJobbers & WDsSupplier News & Announcements From the Magazine: The digital minefield of Google reviews
November 21, 2023 by
Joe Flammer
How to navigate your response to bad feedback
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements Tools businesses are adding to help bottom lines
November 21, 2023 by
Adam Malik
More businesses are adding to their digital capabilities, which are boosting their operations and increasing revenue, a new survey has found. Scotiabank’s fourth annual Path to Impact Report noted that 18 per cent of Canadian small business owners reported accelerating…
News Auto Repair & ServiceBusiness deals and partnershipsBusiness ManagementInternational NewsJobbers & WDsMergers and AcquisitionsSupplier News & Announcements Worldpac, Carquest could be up for sale
November 17, 2023 by
Adam Malik
Advance Auto Parts announced it is beginning the process of looking into spinning off its Worldpac division and its Canadian business under the Carquest banner. The announcement came as the company has decided to focus on a “blended box business…
News Auto Repair & ServiceBusiness ManagementFrom The MagazineJobbers & WDsSupplier News & Announcements From the Magazine: Unraveling the customer service paradox
November 16, 2023 by
Alan Beech
A field test found that our advisors seem off-put by customers. We need to change that
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements The gaps between employee and employer expectations
November 15, 2023 by
Adam Malik
A quarter of Canadian employees are debating whether or not they should leave their jobs next year, according to a new survey. The younger generation — Gen Z and Millennials — are most inclined to this sentiment, according to the…
News Auto Repair & ServiceBusiness ManagementElectric VehiclesJobbers & WDsPodcastSupplier News & Announcements ASW Conversations: The cost gap in EV repair
November 14, 2023 by
Adam Malik
Teslas are far more expensive to repair than their EV counterparts and even internal combustion engines. Why? Kevin FitzPatrick, a senior vice president at OPUS IVS, explains. “The scarcity of talent, which means that you can charge a premium, and…
News Auto Repair & ServiceBusiness ManagementFrom The MagazineJobbers & WDsSupplier News & Announcements From the Magazine: Investing in yourself
November 14, 2023 by
Greg Aguilera
Don’t forget to take care of you, the shop owner
News Auto Repair & ServiceBusiness ManagementJobbers & WDsSupplier News & Announcements What shops need from their suppliers
November 10, 2023 by
Adam Malik
If suppliers can help more at the shop level, the more it’ll help everyone across the industry, urged one owner. Dave Hinz, owner of Mastertek Auto Repair, said that what really impresses him is when suppliers back him up with…