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Topic
Customer Relations
News Auto Repair & ServiceCustomer Relations Costlier car repairs coming: published report
May 27, 2019 by
Allan Janssen
Advance, Auto Zone executives say costs arising from new tariffs can’t help but be passed on to consumers.
News AnnouncementsAuto Repair & ServiceContests and SweepstakesCustomer Relations Are you making waiting bearable? ASA wants to know how
May 13, 2019 by
Renee Montague
ASA is soliciting photographs of the best waiting areas in the aftermarket. Repair shops in Canada and the U.S. are invited to showcase their waiting rooms for a chance to win bragging rights. “We are always excited when we can…
News AnnouncementsCustomer RelationsInternational NewsOE news GM recalls large pickups for problems with block heater cords
May 6, 2019 by
Renee Montague
GM plans to pull 368,000 of its large pickup trucks off the road over concerns of potential short circuits that could lead to fire. So far, there have been 19 reports of fires caused by engine block heater cords, none…
News Contests and SweepstakesCustomer RelationsSupplier News & Announcements New promotion: KYB offers cash incentives for struts and shocks
May 6, 2019 by
Renee Montague
Suspension manufacturer KYB is offering cash incentives to counterpersons who put its products into the hands of automotive service professionals and DIYers. During the months of May and June, KYB is offering $5 for pairs of KYB shocks or struts…
News Customer RelationsNews OdditiesPeople & Profiles Meet Tungsten the tyrannosaurus
May 1, 2019 by
Renee Montague
What do you do with an old wrench? Why not turn it into a dinosaur? Shawn Gavigan of Dave’s Garage in Aurora, Ont. is doing just that. He turns bits of metal, old tools, nuts, and bolts into decorations…
News Auto Repair & ServiceBusiness ManagementCustomer RelationsMarket Research & Statistics Independent shops get mixed review from consumers: Lang
April 29, 2019 by
Allan Janssen
Independent repair shops are not only perceived as a low-cost alternative for professional repair and maintenance services, they’re also fair. That’s the conclusion of the latest polling by data firm Lang & Associates. In the most recent Lang Aftermarket iReport,…
News Auto Repair & ServiceCustomer RelationsNews Oddities EYESPY: I think it’s still leaking!
January 31, 2019 by
Allan Janssen
Yves Marceau sent in this pic of the undercarriage of a 2003 GMC Envoy that limped into his shop, Marceau Mécanique Auto in Saint-Damien-de-Buckland, Que. The owner of the vehicle had obviously done all he could do to keep the…
Video Auto Repair & ServiceCustomer RelationsEye SpyPodcast EyeSpy 5 | Get a Grip!
December 7, 2018 by
CARS Magazine
Missed an episode? Go to the EyeSpy homepage to get caught up. DO YOU HAVE EYESPY WORTHY PICTURES? If you have pictures of unbelievably creative DIY repairs that had you instantly reaching for your camera [or phone] and you’d like…
Feature Auto Repair & ServiceCustomer RelationsJobbers & WDsPeople & ProfilesSupplier News & Announcements She gets things done
October 17, 2018 by
Adam Malik
Cathleen Wachs of Auto Parts Central in Brandon, Man. has been named the Jobber News 2018 Counterperson of the Year for the tireless work ethic and relationships built with customers
News AnnouncementsCustomer RelationsSupplier News & Announcements E3 launches new E-commerce web site
September 12, 2018 by
Allan Janssen
Performance spark plug manufacturer E3 has launched a fully functioning e-commerce website where products can be purchased direct from the company. In addition to the company’s E3 Spark Plugs, the site features DiamondFIRE racing spark plug wires, race distributors, a…
News Customer RelationsPeople & Profiles EyeSpy: Why this engine was purring
July 26, 2018 by
Allan Janssen
A furry friend stowed away on this Toyota Camry when his owner took the vehicle in to Papineau Motors in Powerview, Man. for an oil change!
News Auto Repair & ServiceCustomer Relations COMMENTARY: Dealing with YouTube customers
July 3, 2018 by
Chelsey Hattum
“But I saw it on YouTube!” Some customers come in with preconceived notions that they learned from some amateur mechanic on the Internet